Shipping policy

SHIPPING POLICY

Last updated: September 2, 2026

Thank you for shopping with The Rabbit Hole Stitchery! We carefully pack and ship orders from our shop in Columbia, Missouri.

ORDER PROCESSING

Orders are processed and shipped during our regular business days. We do our best to get your order on its way as quickly as possible.

During holidays, sales, new product releases, or other especially busy periods, processing may take a little longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on your order and available shipping options.

Any shipping promotions or free-shipping offers are subject to the terms provided with that promotion.

DELIVERY TIMES

Delivery dates and transit times shown at checkout are estimates and are not guaranteed.

Once a package has been accepted by the shipping carrier, delivery times are outside of our direct control. Carrier delays caused by weather, holidays, service disruptions, or other circumstances may affect the arrival of your order.

TRACKING YOUR ORDER

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier to scan and update your package after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping address before submitting your order.

If you notice an error in your shipping address, contact us at hello@stitchtherabbithole.com as soon as possible. We will do our best to correct the address before your order ships, but we cannot guarantee that changes can be made once an order has been processed.

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

LOST OR DELAYED PACKAGES

If your tracking information has not updated or your package appears to be significantly delayed, please contact us and we will do our best to help you determine the status of the shipment.

Once a package has been transferred to the shipping carrier, The Rabbit Hole Stitchery is not responsible for carrier delays or other circumstances outside of our reasonable control.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with other members of your household, neighbors, building management, or other locations where the carrier may have left the package.

You should also contact the shipping carrier directly regarding the delivery.

If you still cannot locate your package, please contact us at hello@stitchtherabbithole.com and we will do our best to assist you.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged or you receive an incorrect item or quantity due to an error by The Rabbit Hole Stitchery, please contact us as soon as possible at hello@stitchtherabbithole.com.

Please include your order number and photos of the item and packaging when applicable.

We will review the issue and work with you to make it right.

FINAL SALE POLICY

All merchandise purchased from The Rabbit Hole Stitchery is final sale.

Please see our Return & Refund Policy for complete details, including our policy regarding damaged, defective, or incorrectly fulfilled orders.

IN-STORE PICKUP

When in-store pickup is offered at checkout, you will be notified when your order is ready.

Please wait until you receive confirmation that your order is ready before coming to the store to pick it up.

INTERNATIONAL SHIPPING

Unless international shipping is specifically offered as an option at checkout, we currently ship only to eligible addresses within the United States.

If international shipping is offered, customers are responsible for any applicable customs duties, taxes, fees, or import charges imposed by the destination country unless otherwise stated.

CHANGES OR CANCELLATIONS

Because we work to process orders promptly, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you realize you made an error, please contact us as soon as possible at hello@stitchtherabbithole.com and we will do our best to help before the order ships.

CONTACT US

If you have questions about your order or our Shipping Policy, please contact us at:

The Rabbit Hole Stitchery
Columbia, Missouri
hello@stitchtherabbithole.com
stitchtherabbithole.com