Refund policy

RETURN & REFUND POLICY

Last updated: September 2, 2026

ALL SALES ARE FINAL

All merchandise purchased from The Rabbit Hole Stitchery, whether in store or online, is considered final sale. We do not accept returns or exchanges and do not offer refunds for merchandise unless there was an error on our part.

This policy applies to all merchandise, including needlepoint canvases, threads and fibers, notions, accessories, apparel, bags, gifts, mahjong tiles and accessories, sale merchandise, special orders, custom items, and other products sold by The Rabbit Hole Stitchery.

ORDER ERRORS, DAMAGED ITEMS, OR DEFECTIVE ITEMS

We want to make sure you receive exactly what you ordered. If you receive an incorrect item, an incorrect quantity, or an item that arrives damaged or defective, please contact us as soon as possible at hello@stitchtherabbithole.com.

For online orders, please include your order number and photos of the item and packaging when applicable so we can review the issue.

If we determine that an error was made by The Rabbit Hole Stitchery or that an item arrived damaged or defective, we will work with you to make it right. Depending on the circumstances, this may include a replacement, refund, or store credit.

We will cover reasonable return shipping costs when a return is necessary because of an error by The Rabbit Hole Stitchery.

Please note that natural variations in handmade, hand-painted, or small-batch products, including variations in color or dye lot, are not considered defects.

CHANGE OF MIND

Because all merchandise is final sale, we cannot offer returns, exchanges, refunds, or store credit due to a change of mind, purchasing the wrong item, color or size, or deciding that an item is no longer needed.

We encourage you to contact us before purchasing if you have questions about a product. We’re always happy to help you choose the right item for your project.

CLASSES, WORKSHOPS, AND EVENTS

Class, workshop, and event registrations are nonrefundable.

We understand that plans change. If you are unable to attend, please contact us at least 48 hours before your scheduled class or event. With at least 48 hours’ notice, your registration may be transferred to another available session, subject to availability.

Cancellations made with less than 48 hours’ notice and no-shows are not eligible for a refund, store credit, or transfer.

If The Rabbit Hole Stitchery cancels or reschedules a class or event, registered participants will be offered an appropriate refund, credit, transfer, or rescheduled date.

PRIVATE EVENTS

Private events may be subject to separate deposit, cancellation, and refund terms provided at the time of booking. Those event-specific terms will apply to the reservation.

GIFT CARDS

Gift cards are final sale and are not refundable or redeemable for cash except where required by law.

SPECIAL AND CUSTOM ORDERS

Special orders, custom orders, personalized items, and commissioned products are final sale and cannot be canceled, returned, or exchanged once the order has been placed with the designer, vendor, or manufacturer.

ONLINE ORDERS

Please carefully review your order, including product selections, quantities, and shipping information, before completing your purchase.

The Rabbit Hole Stitchery is not responsible for customer ordering errors. If you notice an error immediately after placing an order, please contact us as soon as possible. We will do our best to help before the order is processed or shipped, but changes or cancellations cannot be guaranteed.

QUESTIONS OR ORDER ISSUES

If you believe we made an error with your purchase or online order, please contact us at:

The Rabbit Hole Stitchery
Columbia, Missouri
hello@stitchtherabbithole.com
stitchtherabbithole.com

We appreciate your understanding of our final sale policy and, most importantly, appreciate you shopping small with The Rabbit Hole!